Student Affairs Case Management Services
Student Affairs Case Management Services
SACM is committed to creating a culture of care at UC San Diego by providing non-clinical case management support to undergraduate, graduate, and professional students.
About SACM
Student Affairs Case Management Services (SACM) creates a culture of care via inclusive, comprehensive support services that empower UC San Diego students to address all aspects of their health and well-being.
In collaboration with university and community partners, SACM triages and addresses student distress that interferes with their learning, development, or success – by ensuring that identified students are connected to appropriate resources.
SACM provides:
- NON-CLINICAL CASE MANAGEMENT SUPPORT to all undergraduate, graduate, and professional students at UC San Diego
- CONSULTATIVE SERVICES AND RESOURCES for faculty/staff that empower them to support students in distress
- WELL-BEING PROGRAMMING to support student wellness through connection spaces
We do this by way of:
Student Safety
- Engaging in crisis prevention and intervention
- Responding to concerns from the UC San Diego community about students in distress
Student Support
- Assisting students in identifying options to address challenges and barriers to success
- Promoting growth in self-advocacy while connecting students to campus and community resources
- Providing opportunities for students to develop critical thinking skills
Education and Outreach
- Building capacity within the UC San Diego community to recognize and respond to students in distress
Meet the Team
The Student Affairs Case Management Services team is an excellent resource for faculty and staff who seek consultation about a student in distress, or have general questions about a concerning student situation.
Creating a Culture of Care
What is a Student in Distress?
A student whose academic progress or functioning in the university environment is adversely affected due to a number of indicators that are impacting their well-being and/or the well-being of others.
How to Support a Student in Distress
| YES | UNSURE | NO |
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| The student's conduct is clearly and imminently reckless, disorderly, dangerous, or threatening and is suggestive of harm to self or others in the community. |
The student shows signs of distress, but I am not sure how serious it is. My interaction has left me feeling uneasy and/or concerned about the student. |
I am not concerned for the student's immediate safety, but the student is having significant academic and/or personal issues and could use some support or additional resources. |
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Call Campus Police: |
Submit a Triton Concern Form |
Refer to an appropriate resource from the Resources for Students below, |
Deans of Student Affairs
If you are aware of the student's college affiliation, please contact their respective Dean or Assistant Dean of Student Affairs in addition to following the flowchart above.
Undergraduate Colleges
Please visit College Resources for more information about resources and contacts that the Undergraduate Colleges can provide for students.
Division of Graduate Education and Postdoctoral Affairs
- Graduate Education – Interim Assistant Dean of Student Affairs - Andrew Hua
School of Medicine
- Associate Dean for Admissions and Student Affairs - Dr. Kama Guluma
Skaggs School of Pharmacy & Pharmaceutical Sciences
- Associate Dean for Student Affairs - Dr. Candis Morello
How Case Managers Support Students
As a UC San Diego community, we can create a culture of care together by understanding how to identify and assist students who show signs of emotional, physical, or psychological distress.
Awards and Recognition
2022 HECMA Awards
In June 2022, the Student Affairs Case Management team received two national awards at the 2022 Higher Education Case Managers Association (HECMA) conference in New Orleans.
Ana Bowens was awarded with the Outstanding New Professional Award, while the Students with Dependents Workgroup was awarded the Creative Collaboration: Institutional Impact Award.
Outstanding New Professional
Ana Bowens | Assistant Director, Student Affairs Case Management Services
Ana Bowens received the Outstanding New Professional Award at the 2022 HECMA national conference, in rendition of her support of staff and students during a period of heavy transition amidst post-COVID returns to campus, as well as her creation and leadership of the "COVID and Loss Series".
Creative Collaboration: Institutional Impact Award
Students with Dependents Workgroup
The Students with Dependents (SwD) workgroup – which is overseen by Student Affairs Case Management – received the "Creative Collaboration: Institutional Impact" Award at the 2022 HECMA conference, in recognition of SwD's ability to identify and address the unique needs of this specific student population; as well as for garnering institutional support for resources to address those needs.
The SwD program has impacted more than 600 students in the past two years, provided 1:1 consultations for 118 students, and led to financial assistance being awarded to those who needed support.
ABOUT HECMA
Higher Education Case Managers Association (HECMA) is the preeminent organization for higher education case management professionals in the United States. For more information about the 2022 HECMA Awards, please visit the HECMA Awards website.
Triton Concern Form
Use this button to submit a Triton Concern Form for NON-URGENT concerns about a student's well-being.
Training for Faculty, Staff, and Students
Student Affairs Case Management Services provides trainings to UC San Diego community members who would like to learn more about recognizing and supporting students in distress.
Supporting Students in Distress Training
Case Management Services will facilitate training sessions for “Creating a Culture of Care: Supporting Students in Distress” this Fall.
These free, interactive trainings are designed to assist staff in recognizing and supporting students in distress – defined as: a student whose academic progress or functioning in the university environment is adversely affected due to a number of indicators that are impacting their well-being and/or the well-being of others.
Fall Quarter 2026 Sessions
- Thursday, October 15 | 9:00 AM – 10:30 AM (In-Person)
- Thursday, November 12 | 9:00 AM – 10:30 AM (Virtual)
- Thursday, December 10 | 9:00 AM – 10:30 AM (Virtual)
To complete the training, individuals only need to attend one of the scheduled dates. To register for any of these sessions, visit this link on UC Learning (login required).
For more information, please contact Chrystian Smith at cas014@ucsd.edu.Care Fellows Program
Empowering Faculty and Staff to Build a Culture of Care
The Care Fellows Program is a professional development opportunity for UC San Diego faculty and staff who want to strengthen their ability to support student well-being and contribute to a campus-wide culture of care.
Care Fellows participate in specialized training, professional development, and cohort-based learning to build skills in recognizing signs of distress, responding with confidence, and connecting students with appropriate campus resources. Through the program, Fellows also help expand access to suicide prevention education by sharing knowledge and facilitating training within the campus community.
Developed to create a sustainable model for suicide prevention education at UC San Diego, the Care Fellows Program equips faculty and staff with the skills and certification to offer free QPR Gatekeeper Training to campus colleagues. By developing a network of trained facilitators, the program helps make essential suicide prevention knowledge more accessible across campus.
Why Become a Care Fellow?
The Care Fellows Program offers an opportunity to grow professionally while making a meaningful contribution to student well-being.
As a selected Care Fellow, you will:
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Earn a QPR Train-the-Trainer Certification at No Cost: Receive the eight-hour certification training at no cost to you, equipping you to facilitate QPR Gatekeeper Training sessions for UC San Diego colleagues.
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Build Practical Skills: Develop strategies for recognizing signs of distress and supporting students who may be struggling.
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Strengthen Your Confidence: Learn how to respond to challenging situations and connect students with appropriate support.
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Expand Your Campus Knowledge: Deepen your understanding of UC San Diego's student support resources and referral pathways.
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Build Cross-Campus Connections: Collaborate with colleagues who share a commitment to student well-being.
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Make a Lasting Impact: Help expand access to suicide prevention education by sharing training and resources within your campus community.
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Develop Transferable Skills: Gain knowledge and facilitation experience that can support your professional growth beyond the fellowship.
Invest in Your Professional Development
Selected Care Fellows receive the QPR Institute's eight-hour Train-the-Trainer certification at no cost. This professional development opportunity equips Fellows with the skills to facilitate QPR Gatekeeper Training sessions, helping more members of the UC San Diego community recognize warning signs of suicide and connect people with appropriate support.
In exchange, Fellows commit to sharing this knowledge with the campus community by facilitating training sessions throughout the three-year fellowship. This model supports Fellows' professional growth while building a sustainable network of suicide prevention educators across UC San Diego.
What Is QPR?
QPR stands for Question, Persuade, Refer. It is an evidence-informed suicide prevention approach that teaches people to recognize warning signs of suicide, engage with someone who may be experiencing a suicidal crisis, and connect them with appropriate help.
Often compared to CPR because it equips everyday people to take action in a critical moment, QPR helps individuals understand how they can play a role in suicide prevention without needing to be mental health professionals.
Through the Care Fellows Program, participants will complete the QPR Institute's eight-hour Train-the-Trainer certification program. This certification prepares Fellows to facilitate QPR Gatekeeper Training sessions, helping more members of the UC San Diego community develop the knowledge and confidence to recognize warning signs and connect people with support.
An important distinction: Care Fellows are trained to provide suicide prevention education and connect students with resources. They are not expected to provide counseling, deliver clinical services, or independently manage crisis situations.
Program Commitment and Expectations
Care Fellows commit to participating in training, cohort activities, and suicide prevention education over three academic years. This sustained commitment helps establish a lasting network of campus professionals who can continue sharing these skills and resources.
Time Commitment
The fellowship requires a minimum commitment of approximately 30 hours over three academic years, including:
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Completion of the eight-hour QPR Train-the-Trainer certification program.
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Participation in required cohort meetings, reflection activities, and community-building opportunities.
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Facilitation of at least one QPR Gatekeeper Training session during Culture of Care Week, February 15–19, 2027.
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Facilitation of at least two additional QPR Gatekeeper Training session during each subsequent academic year through spring 2029, meeting the program's minimum training commitment.
Before Culture of Care Week
Fellows will prepare for their role through:
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Completion of the required QPR Train-the-Trainer certification pathway.
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Reflection and community-building activities with fellow participants.
During Culture of Care Week | February 15–19, 2027
Fellows will contribute to campus-wide suicide prevention education by:
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Facilitating at least one QPR Gatekeeper Training session.
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Supporting engagement with the broader UC San Diego community through designated program activities.
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Participating in the Culture of Care Week culminating event, which is optional but highly encouraged.
After Culture of Care Week
Fellows will continue developing their skills and contributing to a sustainable culture of care through:
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Reflection on their fellowship experience.
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Continued engagement with the Care Fellows cohort.
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Opportunities for ongoing learning and professional development.
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Continued facilitation of QPR Gatekeeper Training in subsequent academic years.
Understanding the Care Fellow Role
Care Fellows play an important role in making suicide prevention education and student support resources more accessible across UC San Diego. Their role centers on education, early recognition, supportive responses, and connection to appropriate resources.
Care Fellows are not expected to:
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Provide counseling or therapy.
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Serve as crisis responders.
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Act as student case managers.
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Investigate student concerns.
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Manage students' ongoing care.
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Be available outside their normal professional responsibilities.
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Handle situations independently when professional or emergency support is needed.
Care Fellows are encouraged to work within their professional roles, use established campus referral pathways, and connect students with appropriate support when concerns arise.
Help Build a Campus Culture of Care
The Care Fellows Program offers faculty and staff an opportunity to develop meaningful professional skills while contributing to a more informed, connected, and caring campus community.
By investing in suicide prevention education and expanding the number of trained facilitators across campus, Care Fellows help create a sustainable approach to supporting student well-being at UC San Diego.
Interested in Becoming a Care Fellow?
Interested in developing your suicide prevention skills, earning a professional certification at no cost, and contributing to a campus-wide culture of care? We invite UC San Diego faculty and staff to learn more about the Care Fellows Program!
Attend an Information Session
Have questions about the fellowship, the time commitment, or the QPR Train-the-Trainer certification? Join one of our virtual office hours to learn more about the program and determine whether it's a good fit for you.
Care Fellows Office Hours
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November 9, 3–4 p.m.
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November 16, 3–4 p.m.
Application Deadline
Applications are due November 30 at 12 p.m. (noon).
Selected Fellows must complete the QPR Institute's eight-hour Train-the-Trainer certification by February 12, 2027, in preparation for Culture of Care Week, February 15–19, 2027.
The certification is provided at no cost to selected Fellows as part of their participation in the program.
Ready to take the next step? Submit your application by the deadline to be considered for the Care Fellows cohort.
For Parents/Family Members and Other Supporters
Under the federal law, Family Educational Rights and Privacy Act (FERPA), our case managers cannot share any student information to anyone who is not a university employee without the student’s written permission. This includes information relating to: student academic records, grades, class schedule, case updates, or financial aid.
Parents, family members, and other supporters of a UC San Diego students are encouraged to fill out theTriton Concern Form (TCF) if they have NON-URGENT concerns regarding a student’s well-being. It is our priority to support your students, so please understand that we may be limited in our ability to follow up with TCF reporters due to FERPA.
For more resources, please visitUC San Diego’s Parent & Family Programs websiteResources for Students
Case managers are non-clinical professionals and mandated reporters at UC San Diego, meaning conversations with students are private but not confidential. Under the federal law, Family Educational Rights and Privacy Act (FERPA), case managers may disclose information to other university employees who have a legitimate educational right to know.
Confidential Resources
If you are a student seeking confidential services, please review the resources below:
CAPS
Counseling and Psychological Services (CAPS) provides free, confidential psychological counseling and crisis services for students.
CARE at SARC
CARE at the Sexual Assault Resource Center (SARC) provides free and confidential services for those impacted by sexual violence.
Student Legal Services
Student Legal Services (SLS) provides free, confidential counseling on legal topics for individuals and groups.
Student Health
Student Health Services (SHS) provides quality primary medical care, urgent care, and supports such as lab, pharmacy, optometry, and x-ray.
Health Promotion Services
Health Promotion Services (HPS) provides innovative services that enhance and maintain the health of our campus community.
Campus Community Centers
Campus Community Centers (CCC) build affinity among diverse populations on campus, and contribute to the evolution of a socially just UC San Diego.
Students with Disabilities
The Office for Students with Disabilities (OSD) provides resources for students with documented disabilities, and may assist staff in facilitating accommodations.
Basic Needs
The Hub Basic Needs Center provides students with essential resources, including access to food, housing, and financial wellness.
Student Retention & Success
Student Retention and Success (SRS) provides support for populations including undocumented, transfer, first-generation, and military-connected students.
Equity, Diversity and Inclusion
"We believe that true excellence is achieved through productive relationships among people of diverse perspectives, as defined by UC San Diego's Principles of Community."
- Learn more about Equity, Diversity and Inclusion at UC San Diego.
- Student Affairs Case Management Services is committed to providing accessibility for all in accordance with the university's Commitment to a Workplace Free of Discrimination and Harassment.
In accordance with applicable Federal and State law and University policy, the University of California does not discriminate, or grant preferences, on the basis of race, color, national origin, religion, sex, disability, and/or other protected categories.
All programs and initiatives coordinated by the Division of Student Affairs and Campus Life and its units are designed and implemented in full compliance with Proposition 209 and the University of California Anti-Discrimination Policy.
More information about Proposition 209 can be found here.
More information about the University of California Anti-Discrimination Policy can be found here.
Land Acknowledgement
The UC San Diego community holds great respect for the land and the original people of the area where our campus is located. The university is built on the un-ceded territory of the Kumeyaay Nation. Today, the Kumeyaay people continue to maintain their political sovereignty and cultural traditions as vital members of the San Diego community. We acknowledge their tremendous contributions to our region and thank them for their stewardship.
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