Student Affairs Case Management Services
Student Affairs Case Management Services
SACM is committed to creating a culture of care at UC San Diego by providing non-clinical case management support to undergraduate, graduate, and professional students.
About SACM
Student Affairs Case Management Services (SACM) creates a culture of care via inclusive, comprehensive support services that empower UC San Diego students to address all aspects of their health and well-being.
In collaboration with university and community partners, SACM triages and addresses student distress that interferes with their learning, development, or success – by ensuring that identified students are connected to appropriate resources.
SACM provides:
- NON-CLINICAL CASE MANAGEMENT SUPPORT to all undergraduate, graduate, and professional students at UC San Diego
- CONSULTATIVE SERVICES AND RESOURCES for faculty/staff that empower them to support students in distress
- WELL-BEING PROGRAMMING to support student wellness through connection spaces
We do this by way of:
Student Safety
- Engaging in crisis prevention and intervention
- Responding to concerns from the UC San Diego community about students in distress
Student Support
- Assisting students in identifying options to address challenges and barriers to success
- Promoting growth in self-advocacy while connecting students to campus and community resources
- Providing opportunities for students to develop critical thinking skills
Education and Outreach
- Building capacity within the UC San Diego community to recognize and respond to students in distress
Meet the Team
The Student Affairs Case Management Services team is an excellent resource for faculty and staff who seek consultation about a student in distress, or have general questions about a concerning student situation.
Creating a Culture of Care
What is a Student in Distress?
A student whose academic progress or functioning in the university environment is adversely affected due to a number of indicators that are impacting their well-being and/or the well-being of others.
How to Support a Student in Distress
| YES | UNSURE | NO |
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| The student's conduct is clearly and imminently reckless, disorderly, dangerous, or threatening and is suggestive of harm to self or others in the community. |
The student shows signs of distress, but I am not sure how serious it is. My interaction has left me feeling uneasy and/or concerned about the student. |
I am not concerned for the student's immediate safety, but the student is having significant academic and/or personal issues and could use some support or additional resources. |
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Call Campus Police: |
Submit a Triton Concern Form |
Refer to an appropriate resource from the Resources for Students below, |
Deans of Student Affairs
If you are aware of the student's college affiliation, please contact their respective Dean or Assistant Dean of Student Affairs in addition to following the flowchart above.
Undergraduate Colleges
Please visit College Resources for more information about resources and contacts that the Undergraduate Colleges can provide for students.
Division of Graduate Education and Postdoctoral Affairs
- Graduate Education – Interim Assistant Dean of Student Affairs - Tamara Schaps
School of Medicine
- Associate Dean for Admissions and Student Affairs - Dr. Kama Guluma
Skaggs School of Pharmacy & Pharmaceutical Sciences
- Associate Dean for Student Affairs - Dr. Candis Morello
How Case Managers Support Students
As a UC San Diego community, we can create a culture of care together by understanding how to identify and assist students who show signs of emotional, physical, or psychological distress.
SACM Impact Report 2021-2022
Awards and Recognition
2022 HECMA Awards
In June 2022, the Student Affairs Case Management team received two national awards at the 2022 Higher Education Case Managers Association (HECMA) conference in New Orleans.
Ana Bowens was awarded with the Outstanding New Professional Award, while the Students with Dependents Workgroup was awarded the Creative Collaboration: Institutional Impact Award.
Outstanding New Professional
Ana Bowens | Assistant Director, Student Affairs Case Management Services
Ana Bowens received the Outstanding New Professional Award at the 2022 HECMA national conference, in rendition of her support of staff and students during a period of heavy transition amidst post-COVID returns to campus, as well as her creation and leadership of the "COVID and Loss Series".
Creative Collaboration: Institutional Impact Award
Students with Dependents Workgroup
The Students with Dependents (SwD) workgroup – which is overseen by Student Affairs Case Management – received the "Creative Collaboration: Institutional Impact" Award at the 2022 HECMA conference, in recognition of SwD's ability to identify and address the unique needs of this specific student population; as well as for garnering institutional support for resources to address those needs.
The SwD program has impacted more than 600 students in the past two years, provided 1:1 consultations for 118 students, and led to financial assistance being awarded to those who needed support.
ABOUT HECMA
Higher Education Case Managers Association (HECMA) is the preeminent organization for higher education case management professionals in the United States. For more information about the 2022 HECMA Awards, please visit the HECMA Awards website.
Triton Concern Form
Use this button to submit a Triton Concern Form for NON-URGENT concerns about a student's well-being.
UC San Diego Community Resources
Training for Faculty, Staff, and Students
Student Affairs Case Management Services provides trainings to UC San Diego community members who would like to learn more about recognizing and supporting students in distress.
For Parents/Family Members and Other Supporters
Under the federal law, Family Educational Rights and Privacy Act (FERPA), our case managers cannot share any student information to anyone who is not a university employee without the student’s written permission. This includes information relating to: student academic records, grades, class schedule, case updates, or financial aid.
Parents, family members, and other supporters of a UC San Diego students are encouraged to fill out theTriton Concern Form (TCF) if they have NON-URGENT concerns regarding a student’s well-being. It is our priority to support your students, so please understand that we may be limited in our ability to follow up with TCF reporters due to FERPA.
For more resources, please visitUC San Diego’s Parent & Family Programs websiteResources for Students
Case managers are non-clinical professionals and mandated reporters at UC San Diego, meaning conversations with students are private but not confidential. Under the federal law, Family Educational Rights and Privacy Act (FERPA), case managers may disclose information to other university employees who have a legitimate educational right to know.
Confidential Resources
If you are a student seeking confidential services, please review the resources below:
CAPS
Counseling and Psychological Services (CAPS) provides free, confidential psychological counseling and crisis services for students.
CARE at SARC
CARE at the Sexual Assault Resource Center (SARC) provides free and confidential services for those impacted by sexual violence.
Student Legal Services
Student Legal Services (SLS) provides free, confidential counseling on legal topics for individuals and groups.
Additional Resources
Togetherall
Togetherall is a FREE online mental health support community, anonymous and 24/7. You can connect with someone who understands what you're going through, anytime and anywhere.
Student Health
Student Health Services (SHS) provides quality primary medical care, urgent care, and supports such as lab, pharmacy, optometry, and x-ray.
Health Promotion Services
Health Promotion Services (HPS) provides innovative services that enhance and maintain the health of our campus community.
Campus Community Centers
Campus Community Centers (CCC) build affinity among diverse populations on campus, and contribute to the evolution of a socially just UC San Diego.
Students with Disabilities
The Office for Students with Disabilities (OSD) provides resources for students with documented disabilities, and may assist staff in facilitating accommodations.
Basic Needs
The Hub Basic Needs Center provides students with essential resources, including access to food, housing, and financial wellness.
Student Retention & Success
Student Retention and Success (SRS) provides support for populations including undocumented, transfer, first-generation, and military-connected students.
Equity, Diversity and Inclusion
"We believe that true excellence is achieved through productive relationships among people of diverse perspectives, as defined by UC San Diego's Principles of Community."
- Learn more about Equity, Diversity and Inclusion at UC San Diego.
- Student Affairs Case Management Services is committed to providing accessibility for all in accordance with the university's Commitment to a Workplace Free of Discrimination and Harassment.
Land Acknowledgement
The UC San Diego community holds great respect for the land and the original people of the area where our campus is located. The university is built on the un-ceded territory of the Kumeyaay Nation. Today, the Kumeyaay people continue to maintain their political sovereignty and cultural traditions as vital members of the San Diego community. We acknowledge their tremendous contributions to our region and thank them for their stewardship.
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